Statistical Control in the Call Center
Roach, Bill; Price, David
PublisherWashburn University, School of Business
SponsorKAW Valley Bank
MetadataShow full item record
While the name of the operations management course was changed from production management years ago, some of the content, statistical process control, in particular, has not changed sufficiently to reflect the broadened emphasis in the course. This paper explores applications of statistical process control in the call center.