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    Statistical Control in the Call Center

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    Author
    Roach, Bill; Price, David
    Publisher
    Washburn University, School of Business
    Sponsor
    KAW Valley Bank
    Date
    November 2013
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    Abstract
    While the name of the operations management course was changed from production management years ago, some of the content, statistical process control, in particular, has not changed sufficiently to reflect the broadened emphasis in the course. This paper explores applications of statistical process control in the call center.
    URI
    https://wuir.washburn.edu/handle/10425/373
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