| dc.contributor.author | Price, David | |
| dc.contributor.author | Roach, Bill | en_US |
| dc.date | November 2013 | en_US |
| dc.date.accessioned | 2018-11-02T14:38:47Z | |
| dc.date.available | 2018-11-02T14:38:47Z | |
| dc.date.issued | 2013-11-1 | |
| dc.identifier.other | School of Business Working Paper Series; No. 151 | en_US |
| dc.identifier.uri | https://wuir.washburn.edu/handle/10425/373 | |
| dc.description.abstract | While the name of the operations management course was changed from production management years ago, some of the content, statistical process control, in particular, has not changed sufficiently to reflect the broadened emphasis in the course. This paper explores applications of statistical process control in the call center. | en_US |
| dc.description.sponsorship | Kaw Valley Bank | en_US |
| dc.format.medium | PDF | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Washburn University. School of Business | en_US |
| dc.subject | Statistical process control (SPC) | en_US |
| dc.subject | Call center | en_US |
| dc.subject | Key performance indicators (KPI) | en_US |
| dc.subject | Business education | en_US |
| dc.title | Statistical Process Control in the Call Center | en_US |
| dc.type | Working paper | en_US |
| washburn.identifier.cdm | 80 | en_US |
| washburn.identifier.oclc | 868715554 | en_US |
