Statistical Process Control in the Call Center

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dc.contributor.authorPrice, David
dc.contributor.authorRoach, Billen_US
dc.dateNovember 2013en_US
dc.date.accessioned2018-11-02T14:38:47Z
dc.date.available2018-11-02T14:38:47Z
dc.date.issued2013-11-1
dc.description.abstractWhile the name of the operations management course was changed from production management years ago, some of the content, statistical process control, in particular, has not changed sufficiently to reflect the broadened emphasis in the course. This paper explores applications of statistical process control in the call center.en_US
dc.description.sponsorshipKaw Valley Banken_US
dc.format.mediumPDFen_US
dc.identifier.otherSchool of Business Working Paper Series; No. 151en_US
dc.identifier.urihttps://hdl.handle.net/10425/373
dc.language.isoen_USen_US
dc.publisherWashburn University. School of Businessen_US
dc.subjectStatistical process control (SPC)en_US
dc.subjectCall centeren_US
dc.subjectKey performance indicators (KPI)en_US
dc.subjectBusiness educationen_US
dc.titleStatistical Process Control in the Call Centeren_US
dc.typeWorking paperen_US
washburn.identifier.cdm80en_US
washburn.identifier.oclc868715554en_US
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