A Study of Perceived Satisfaction with Healthcare Services Among New Zealand Healthcare Users
Loading...
Files
Authors
McCormick, I. Ross N.
Goodyear-Smith, Felicity A.
Wunder, Gene C.
Issue Date
2004-04-1
Type
Working paper
Language
en_US
Keywords
Patient satisfaction , Medical care , New Zealand
Alternative Title
Abstract
A mailed survey to measure perceived New Zealand healthcare users satisfaction with selected issues of healthcare is presented. A proportional random sampling process was employed to elect 602 registrants from the New Zealand Electoral Rolls. One hundred eight-seven usable questionnaires (31%) were returned. The survey instrument used a seven point Likert scale to differentiate levels of perception. Respondents have a moderately strong positive perception of most surveyed healthcare issues. Responsdent satisfaction scores were less positive when not seen on time by their GP or medical specialist. Availability of healthcare after hours and complaint handling were also less positive. Respondents were also less positive about their ability to easily obtain information about a range of healthcare issues.
Description
Citation
Publisher
Washburn University. School of Business